Frequently Asked Questions (FAQ)

This is where you find answers to the most common questions you might have.

What is Open Policing?

Open Policing is a new feedback system designed collaboratively by community members and law enforcement professionals who seek to improve transparency, trust, and community support in policing. Most law enforcement agencies rarely conduct surveys to learn how they can better serve their communities. Because surveys are essentially a measure of public sentiment at a snapshot in time, they can become outdated shortly after they are completed. Open Policing is designed to be ongoing in order to foster continuous improvement for agencies committed to better serving their communities.

Why use Open Policing?

Many law enforcement agencies have experienced tremendous challenges with building transparency and trust in their communities. Some communities have experienced a general decrease in public support and trust in their local law enforcement agency. Building safe communities is difficult and often dangerous work for very little pay. For those sworn to protect and serve, community support is critical to law enforcement. The Task Force on 21st Century Policing wrote: “Law enforcement agencies should track the level of trust in police by their communities just as they measure changes in crime. Annual community surveys, ideally standardized across jurisdictions and with accepted sampling protocols, can measure how policing in that community affects public trust.”

Is my feedback anonymous?

Yes. Your feedback is always anonymous. Open Policing does not show your personal identity so your name and email address is always hidden.

Is my feedback public?

Your feedback is private by default. This means that only the agency can see your comments. Others in the community cannot see your comments. You can, however, choose to make your comments public in the Feedback Wizard, which means others will see your feedback.

Is Open Policing free to use?

Yes, Open Policing is free to use for all community members. Law enforcement agencies, committed to transparency and trust, pay a fee to list their agency on our site so that we can help facilitate anonymous feedback.

Why is my demographic information important?

Your demographic information is not required. It is only useful to help agencies improve the services and support they provide in various communities.

Can citizens and community members give feedback without first being solicited?

Yes. Absolutely. The Open Policing platform is available to everyone interested in providing constructive feedback in order to create a more engaged and safer community.

Must a police agency be signed up on the site before citizens and community members can post feedback or check its stats?

Yes, our platform is designed for communities and law enforcement agencies who want to hear from the public in order to better serve their communities.

Is there a moderator on the Open Policing website?

Our team has implemented features to allow content to be tagged as inappropriate, abusive, or in violation of our Terms of Service. Content marked as such will not be displayed publicly and could get deleted. Please refer to our Terms of Service link in the footer of our website.

Where does Open Policing store its data and who has access?

Open Policing stores all application data in a state-of-the-art data center with industry standard security. Trusted access to private data is limited only to Open Policing employees who require access to perform site administrative functions.