How Open Policing Works

Our Open Policing platform helps communities build trust in policing using feedback, engagement, and dialogue.

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What is Open Policing and How Does It Work

Our Open Policing platform helps communities build trust in policing by empowering community members to provide anonymous feedback on their interactions with local police.  It also gives your local law enforcement agency and fellow community members the ability to view your feedback in a safe and constructive manner with safeguards to prevent fraud and abuse.


Each Day

The officers in your local law enforcement agency respond to hundreds (or thousands) of service calls from members of the community.

Officers

They handle service calls, assist the public, and ensure public safety.

Community Members

That's you and me and anyone else that might be visiting our charming community.

The Opportunity for Feedback

After those service calls have concluded, your feedback about the quality of those interactions can help your local agency improve their service.

Makes sense, right?  We think so too!

Safe, Secure, and Anonymous

Naturally, your feedback needs to be safe, secure, and anonymous.  So we created a solution to invite your feedback without ever asking for your name, address, or other personal information.

We value your privacy.

What is Procedural Justice and Why Does It Matter

Procedural Justice is the idea that people’s perception of the quality of police encounters depends less on outcomes, but more on whether they feel treated in a fair or procedurally just way. Research has demonstrated that procedural justice is vital for building trust and increasing legitimacy in policing.

Open Policing has integrated these four pillars of procedural justice into our solution to measure, on a national scale, how policing in each community affects public trust.

Voice

People are given a chance to tell their side of the story.

Respect

People are treated with dignity and respect.

Neutrality

Decisions are based on neutral principles and legal rules instead of an officer(s) own biases or prejudices.

Trustworthiness

The officer or agency sincerely tried to consider the needs of the various people to do what’s best.


Task Force on 21st Century Policing

“Law enforcement agencies should track the level of trust in police by their communities just as they measure changes in crime. Annual community surveys, ideally standardized across jurisdictions and with accepted sampling protocols, can measure how policing in that community affects public trust.”

— Task Force on 21st Century Policing


The Agency Page

Using the Task Force recommendations and the research on Procedural Justice as our guide, we developed the Agency Page.   The Agency Pages is where all the feedback is organized and can be viewed by community members and law enforcement.


Still Curious?

Check out our Trustville demo agency page for showcasing how easy it is to Get Started.  Trustville is a model community where the Police Chief welcomes feedback and where all the Officers are personally committed to public service.  Launch the Trustville page now to view and submit sample feedback.

Trustville, USA

This is our demo Agency Page. Give it a try.

Launch Page

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